Consumer Protection Association Feedback

CPA Approved Craftsman

At Outside In we are members of the Consumer Protection Association who, throughout the year, ask our customers what they think of our overall performance. We're absolutely delighted that 100% of those surveyed rated us either 'excellent' or 'very good'. Read on for more detail!.

Chart1

The Consumer Protection Association believes that it is vital to evaluate both the professionalism and quality of every member’s work and the most effective means of establishing this is by asking their customers what they thought.

The chart above displays the scores customers awarded the company in respect of their overall performance. 

We also ask customers to appraise how they found their dealing with the member with regards to specific issues. The analysis of the survey is contained in the graph below.

Chart 2

The purpose of the survey is to assist our members in maintaining and where possible, improving their standards of professionalism, quality and service.

(Customer confidentiality has been respected throughout).

 

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